Consumer Service Tools

Consumer Service Tools

Consumer Website

Consumers can use the consumer website throughout the year to manage their account(s). The consumer website:

  • Shows the specific benefits the participant has elected and eligible expenses associated with each benefit
  • Allows participants to view their elections, account balances, and transaction detail
  • Lets participants enter claims and manage debit card receipt requests
  • Allows newly eligible consumer to enroll online

Transaction Tracking

Participants can track claims and card transactions through the consumer website — showing date, provider information and amount. And, because debit card swipes are real-time, they can be viewed by participants from the same website that provides their flex account balance.

Consumer Statements

Printed consumer statements can be provided and/or included on consumer check stubs. The system will convert statements into PDF format that can be e-mailed on demand. The system also sends debit card receipt requests by mail and e-mail.

Debit Card Management Online

Consumers can:

  • Purchase or order additional debit cards
  • Activate their debit card
  • View detailed claims information entered manually or by card swipe
  • View card swipes requiring substantiation
  • Repay nonqualified expenses directly from a secure Website via personal credit card or e-check
  • Report lost or stolen cards
  • Create detailed receipt verification forms that arc stored online for look up, and can be printed by the participant as a cover sheet for claims submission

IVR Telephone Support

An Integrated Voice Response (IVR) telephone feature enables employees to:

  • Receive account information

Mobile Application

Smart Phone access to account information and claim submission

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